Tuesday, 28 August 2018 12:45

In Egypt, health services are delivered by a multitude of public service providers (the ministry of Health (MOH), ministries of Higher Education, Defense, the Interior, etc.), the Health Insurance Organization (HIO), Non-Governmental Organizations (NGOs) and an expanding network of private practitioners and medical facilities. Even though presence of multiple providers could imply competitive services, in reality, there is very limited or no performance assessment mechanisms or quality assurance. All proposed or attempted solutions for healthcare quality monitor were highly dependent on governments and authorities.

Solution: Eghospitals.com is a website that serves as a community monitor of health service provision in Egypt.

Goals and objectives: The aim of this project is to promote social accountability, informed decision-making and active citizenship, since all assessments are carried out by trained community members. To create sustainability community- based interventions for healthcare Shamseya for innovative community healthcare solutions, an Egyptian company established in 2012, developed Eghospitals.com.

Implementation: Included the following steps:

  • A field research was conducted, resulting in the creation of a set patient-centered performance appraisal indicators and measures that were later compared to international standards and assembled in 116 standardized assessments criteria.
  • Developed a smartphone assessment tool that accommodates these criteria and displays them to the assessor in a user friendly interface.
  • 15 training sessions that yielded 165 active, trained community assessors.

Through this portal detailed information on service quality in Egyptian hospitals and other health facilities becomes accessible to the public. For each published score, three appraisals are carried out in parallel (by independent) community assessors. Also, website viewers are allowed to enter their personal feedback on the website or request that a specific hospital be assessed, both of which reduces the possibility of bias and encourages citizens to participate in promoting social accountability in the Egyptian context. The criteria, according to which assessments take place, were generated following extensive field research involving medical staff and patients, to ensure that important determinants of health service quality are covered. Finally, a document including the results is validated and approved by all local networks.


  • 80 hospitals covered in different locations in Egypt, including Cairo, Giza, Matrouh,the Red Sea area, Aswan, Luxor, Qena, Sohag, Assiut, Minia.
  • Designed and developed the online portal eghospitals.com displaying the assessment criteria and results to the public and a back-end interface for data entry.
  • Designed and developed a mobile application Mostashfa Meter displaying the assessment results and providing extra services for mobile users including calling the closest hospital and ordering the closest ambulance to the user’s location
  • Validated, analyzed and published 75 hospital profiles on the web portal.
  • Active social media accounts with a sustained growth plan, displaying and promoting the website and the hospital assessment results.
  • Partnered with 33 local NGOs in all the covered areas and governorates.
  • Partnered with Consumer Protection Authority (CPA) as a national governmental partner.
  • A field research was conducted, resulting in the creation of a set patient-centered performance appraisal indicators and measures that were later compared to international standards and assembled in 116 standardized assessments criteria.
  • Active social media accounts with a sustained growth plan, displaying and promoting the website and the hospital assessment results.


Partners: Ashoka Arab World, the world Health Organization (WHO), Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), Oxfam International – Participatory Eco-Camp on Achieving Universal Health Coverage Locally.

Contact details: 
South-South Development Academy: 6th Ibn Maysser st., off Mahmoud Azmy st., Zamalek
Tel: (02) 2737 5086/7/8/9
Fax: (02) 27375084
Website: www.shamseya.com
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

Friday, 24 August 2018 19:39

Solution: Solid Waste Management Improvement Project is a framework to improve the National System of Solid Waste Management in Azerbaijan by way of 5 steps:

  1. Efficient and stronger legal framework
  2. Updated and improved data on waste generation and composition
  3. Creation of a solid waste database
  4. Capacity building
  5. Implementation of a local demonstration project

Goals and objectives: The Government of Azerbaijan has included waste management as one of the key priorities of the National Sustainable Development Strategy where it has been able to achieve considerable progress in Solid Waste Management, but it appeared that the collection of municipal waste was incomplete. The overall project objective is to improve solid waste management by exploring multi-sector partnership approaches.

Implementation: The solution was initiated in 2009 by the Government of Republic of Azerbaijan in consultations with the United Nations Development Programme. The framework included the following steps:

  1. Enforcement and amendment of laws, regulations, norms and standards & RRR strategies, Cleaner Technology Program, etc.
  2. Gauge and assess waste composition, characteristics and generation survey.
  3. Establish a computerized National Solid Waste Data Bank.
  4. Conduct a Solid Waste Management Feasibility Study and planning guidelines for selection of appropriate SWM systems and facilities.
  5. Gauge feasibility and subsequent implementation of local SWM project
  6. Setting up project management and coordination, skills and know-how for capacity building


  • The project helped to revise regulatory documents on incineration, land-filling, and sanitary norms for solid waste management.
  • The project assisted in the development of the National Strategy on Reduction, Recycling and Reuse of the solid wastes.
  • Per capita waste generation capacity and waste composition were studied for the first time in Baiku, Ismayili, and Sheki, feeding into the analysis of the current Solid Waste Management policies and making changes to it accordingly.
  • An inventory of solid waste sites was prepared and laboratory analyses were conducted in 50 districts across the country. A databank was established to store data on quantity and content of solid wastes. These measurement tools were critical in the measurement of the efficacy of current Solid Waste Management policies.

Replication: After conducting studies in the districts of Baiku, Ismayili and Shekhi, laboratory analyses were conducted in fifty districts across the country. (Not much information on replication)

Partners: Ministry of Ecology and Natural Resources, Government of Norway

Budget: Approximately USD 900,000 (2009 Figure)

Contact details:

Mr. Chingiz Mammadov, Senior Programme Advisor

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thursday, 04 August 2016 21:01

Solution: Agriculture is the main source of food supplies in Armenia and forms about 17% of GDP, 52% of the countries population works in agriculture. 8 out of 10 regions in Armenia are prone to hails (medium to intensive). Every hail destroys around 4-5% of the crops and agricultural products, which, annually is estimated to be around 8 million USD in losses. A hail storm in Ararat valley in May 2013 destroyed 3000ha of vineyards and 2000ha of apricot yield in 46 communities with estimated total loss almost 60 million USD.

Goals and Objectives: The project initiated the installation of anti-hail nets as a pilot measure and new culture to protect vine yards.

Implementation: In 2012, in the framework of UNDP DRR Project and in cooperation with Ministry of Emergency Situations, World Vision Armenia and Regional Capacity Building for Climate Risk Management in Europe and CIS project of UNDP Bratislava Regional Centre, a small scale adaptation project was implemented in Tavush community. 

Owing to the joint efforts anti hail nets were installed in 4,500 m2 in one of the communities’ private vine yards by serving as protection measure against the hail storms.  If for the last 4 years this vineyard was destroyed by hailstorm and only 400 kg of grape was gathered and loses were about 4,800 USD, after installation of hail nets 15.000 kg of grape was harvested from the same territory in 2013.

The ACBA Bank has undertaken the following activities:

  • Identified and provided the list of farmers who applied for the nets/loan;
  • Assessed the risks and ensure the affordability of the farmers involved in the project;
  • Signed the loan contracts with the farmers, inform UNDP and arrange loan provision to farmers according to Armenian legislation;
  • Transferred the amount indicated in the invoice from the supplier of to UNDP within 30 working days after UNDP official notification.

The UNDP Armenia provided the following contributions:

  • Studied and presented information on the hail storm and wind zone profiles of the target regions/communities;
  • Based on the request from the Bank used its procurement procedures for international tendering for procurement of nets, inform the bank on all stages of procurement and arrival of the nets to timely organize delivery and installation to final beneficiaries;
  • Based on the loan agreement between the Bank and respective farmer provided the goods to the farmer;
  • Consolidated statistical data related to installed anti-hail nets effectiveness, provide advisory support, trainings and study tours.

Achievements: Investments into anti-hail net systems and their development gave the farmers the opportunity to avoid hail risks and guaranteed high-quality harvest.

Replication: The solution can be of interest for replication in countries prone to hails to reduce vulnerability of agricultural systems to climate change.

Partners: ACBA (Credit Agricole Bank), World Vision, CARD, OXFAM

Budget: based purely on grant allocations (40,000USD)

Contact details:  
UNDP Armenia
Contact person: Armen Chillingaryan, DRR Programme Coordinator
Phone number:+374 60 530000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thursday, 11 August 2016 00:27

Solution: Local level risk reduction is the local component of the overall disaster risk management (DRM) system, which along with regional and national components builds the national DRR system as a whole.

Goals and Objectives: Local Level Risk Management methodology is a full compilation of tools and procedures designed for community based risk informed development. It aimed for:

  • Development and provision of an advisory and comprehensive common manual (format) for planning and implementation of DRR activities,
  • Promotion of DRR decentralization in accordance with Hyogo Framework for Action, ensuring DRR coordination and integration into local development programs,
  • Promotion of the community disaster risk certification process and implementation of activities arising from it.

Implementation: The solution was developed by UNDP and the Ministry of Emergency Situations of Republic of Armenia in cooperation with UNICEF, Armenian Red Cross society and World Vision Armenia and introduced with a special attention to building local level risk reduction culture.

LLRM is a consolidation of key data and conclusions on community specific risks and priority solutions obtained in the result of vulnerability and capacity assessment and planning exercise with indication of possible funding sources and sectors, where these sectors can be accommodated.

The solution was tested in 40 communities by UNDP in 2012-2015 through testing and adaptation of the widely used similar tools and serving as a diagnostic and advisory tool for community risk informed development and mechanism for implementation of the National Strategy on DRR.

Achievements: Nowadays, the LLRM module is a common format used in Armenia approved by DRR National Platform (DRR NP) and applied by all organizations involved in local level risk identification and reduction processes as a standard module and more than 200 communities have been assessed.

LLRM may be further developed, reviewed or amended based in its application peculiarities, further practice in DRR and other fields, relations between the DRR national system development projects and the necessity for coordination. UNDP is working with the MoES to upgrade the methodology to interlink it with SDG and Sendai Framework for DRR and then to provide to the Government for adoption. Further implementation of LLRM will insure the community based risk informed planning and budgeting.

Replication: The solution can be replicated in countries in need to enhance the local disaster risk management system.


Ministry of Emergency Situations of Republic of Armenia, UNICEF, Armenian Red Cross society, World Vision Armenia


$800-1000 (depending on how far and how big the region is)

Contact details:  
UNDP Armenia
Contact person: Armen Chillingaryan, DRR Program Coordinator
Phone number:+374 60 530000
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Monday, 11 April 2016 21:51

Goals and Objectives: During the academic year of 2004/2005 Azerbaijan National Agency for Mine Action (ANAMA) in cooperation with the Ministry of Education of Azerbaijan and UNICEF launched integration of Mine Risk Education (MRE) into school curriculum to spread safe behavior rules and messages among people living in mine and explosive remnants of war (ERW) affected areas, at the same time ensuring safety of development and rehabilitation projects from the threat of explosive devices.

Implementation: MRE activity covers population of 24 districts, including internally displaced people from occupied territories settled in IDP camps and frontier areas and consists of the following elements:

  • Developing of a national capacity capable to educate people,
  • Integration of MRE into curriculum of schools in border-close and frontline districts and,
  • Implementation of community-based MRE activities.

Achievements: Total of teachers attended during 10 years consisted of 1,200 males and 2,435 females. Every year, 55,000 students in secondary schools have MRE classes. Upto now, 1,044,000 students in the secondary schools have been targeted. Analysis of the incidents happened show that study of MRE at schools significantly impacted to decrease the number of mine/ERW incidents among children.

Replication: Based on successful implementation of the solution in Azerbaijan, since 2009, ANAMA has been providing non-military humanitarian assistance to Islamic Republic of Afghanistan through a pilot project on (MRE) on integration of MRE into the program of local schools to achieve spreading of awareness and risk education messages among school children through teachers. 

In 2010-2012, in Kabul and Parvan education departments, Afghanistan, AMANA provided support to the Afghani counterparts through:

  • Translation of the “Mine Danger” books used in Azerbaijani schools as textbooks for schoolchildren into Dari language;
  • Production of textbooks for students and manuals for teachers, distribution to certain targeted education facilities: 24 000 units of books for students and 1 500 manuals for teachers were produced and delivered to the Republic Ministry of Education and Afghanistan National Disaster Management Authority (ANDMA).
  • Methodical trainings for teachers who should have teach this subject at schools for 800 teachers (in Kabul city and Parvan province.

As a result of the joint efforts, starting from the 2010 academic year, integration of MRE into curricula of schools officially been approved by the Ministry of Education of Afghanistan.

In addition, the Ministry of Education of Afghanistan requested for 40 000 more of books to be send in the coming school year which were translated from Dari into Pashto by the local specialists.   

Budget: For replication in Afghanistan: For the first stage of the pilot project approximately USD 25,000; the second stage (including production of books) required USD 170,000.

Partners: Azerbaijani Government (financial support), ANDMA, Department for Mine Clearance (DMC), and Mine Action Coordination Center for Afghanistan (MACCA), Ministry of Education and Parliament of Afghanistan.

Contact details:  
Republic of Azerbaijan
Musa Jalalov, MRE Department Manager, Azerbaijan National Agency for Mine Action (ANAMA),
Address: Baku city, PC:AZ:1108
60 Ibrahimpasha Dadashov str.,
Phone:(+99412) 561 95 57; Fax:(+99412) 497 44 27
Mobile: (+99450) 322 10 91
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.;

Wednesday, 13 April 2016 15:16

Goals and onjectives: The solution was developed in the framework of public administration reform to change the recruitment system for the civil service.

Implementation: Before establishment of the Civil Service Commission under the President of the Republic of Azerbaijan (CSC) in 2006, each state agency used to recruit civil servants through own systems and according to own rules and procedures. There were no job descriptions for any positions, no unified source of information to let applicants get information about vacancies and no opportunity for qualified citizens to have equal access to the civil service through open competition.

The CSC with support of UNDP and GIZ introduced a new unified recruitment system. The new system is based on a few pillars that determine its functionality and sustainability:

  1. First, detailed information about the vacancies such as a position title, its classification, terms of reference, a salary, a working address, etc. is available in the announcement. It gives a citizen an opportunity to scrutinize vacant position requirements and terms and, accordingly, choose a one that fits most to hisher knowledge, skills and interests.
  2. Second, a testing bank and list of sources to use as well as interview programs are placed in the website of CSC along with the announcement to let candidates to get prepared for testing and interview in advance; also, it gives all candidates equal opportunity and ensures transparency.
  3. Third, computerized examination that gives a score immediately upon completion of the test exam and enables the candidate to check correct and wrong answers on the spot.
  4. Fourth, video recording and monitoring by observers (representatives of international organization, mass media and NGOs) during interviews. In order to increase objectivity and transparency of the process independent experts from high qualified professors, researchers and representatives of NGOs are involved in the interviewing.
  5. Finally, an appeal commission to consider appeal applications from the candidates who do not agree with interview results. To ensure a fair and transparent process the appeal commission considers the application with participation of the candidate and takes a relevant decision.

Achievements: The establishment of the e-recruitment system contributed to rising public trust in the transparent and fair access to the civil service and in the citizen-oriented public administration.

Replication: The solution also attracted attention from other countries as a model for replication; Delegations from Afghanistan, Turkey and Cambodia paid visits to CSC to familiarize themselves with the system.

Partners: United Nations Development Program (UNDP) and German International Cooperation (GIZ)

Contact details:  
Civil Service Commission under the President of the Republic of Azerbaijan
Contact person: Narmin Zeynalova, Head of the International Relations Division
Address: Koroglu Rahimov 874 the block, Baku, Republic of Azerbaijan          
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (+994 12) 465-87-93

Thursday, 14 April 2016 14:15

Solution: Since its inception, ASAN Xidmət has become a state agency most widely applying the volunteer activity. Volunteerism is the activity undertaken by young people at ASAN Xidmət centers aimed at their self-development and enhancing their knowledge.

Goals and objectives: In order to facilitate employment opportunities for and support undergraduate and graduate ASAN volunteers in building their professional careers, ASAN Xidmət launched a website called ASAN Kadr (www.asankadr.az) in March 2015. This portal creates the bridge between young and experienced persons with distinctive work potential and public and private entities.

Implementation: Every young person between 17-25, both undergraduate and graduate, can apply for volunteerism in ASAN Xidmət. Those, who pass the selection process, undergo two-month volunteer work in ASAN Xidmət centers. Volunteers who successfully complete the contractual obligations are awarded a special certificate and reference by the State Agency and this provides an opportunity for their successful transition to the next phase of their professional life. So far more than 7000 young people have successfully undergone a volunteer activity in ASAN Xidmət centers.

Until 13 April 2016, 2227 CVs of ASAN volunteers have been uploaded on the portal. Moreover, 444 public and private entities have registered to the portal. Altogether 5579 job applications and job interviews have taken place through the portal.

Achievements: It is remarkable that so far 556 professionally distinguished young ASAN volunteers have found employment in ASAN Xidmət centers, other state entities, private companies and enterprises with 268 of them through the ASAN Kadr portal. Information on all volunteers, who have found employment, is regularly updated and their testimonials are placed on the portal.

Replication: The solutoijn can be replicated in countries in need to improve the youth employment system.

Budget: Access to and use of the portal by volunteers and entities are free of charge. Maintaining the portal is done by ASAN Xidmət HR Department, and requires minimum financial resources.

Contact details:  
Azerbaijan, Baku
ASAN Xidmət
Contact person: Mr. Elchin Huseynli
Phone: (+994) 12 444 74 41
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web links:  www.vxsida.gov.azwww.asan.gov.az  

Monday, 18 April 2016 15:47

Solution: The State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan was established in July 2012 as part of comprehensive reforms in public administration initiated by the President of Azerbaijan. The State Agency works in two parallel directions. The first direction is the management of ASAN Xidmət centres, and the second one is the facilitation (acceleration) of electronization of public services rendered by state bodies.

Goals and objectives: The State Agency is the central body of executive power in Azerbaijan mandated to carry out the mutual integration of databases of state agencies, accelerate the organization of electronic services and improve the management system in this area. As part of its mandate, the State Agency has developed and introduced into service an online payment system called “ASANPay” in January 2015. It is a multi-functional payment system that ensures the electronic delivery of administrative penalty decisions to the citizens and allows them to carry out online payment of fines related with those penalties and court rulings.

Implementation: The ASANPay system’s was designed to offer:

  1. A single payment point: the system’s user is enabled to realize payments to both government and commercial entities in a very easy and expedient manner. Registered users gain access to the list of all administrative penalties (fines, dues, arrears), lodge complaints and make inquiries on them, and realize their payments.
  2. An easy and quick payment: the user is relieved of the need to visit relevant entities in order to make inquiries and realize payments.
  3. Access to information on administrative fines: a user acquires unhindered access to detailed information (protocols, photo and video footage of traffic violations, etc.) related with administrative fines.
  4. Complaints, appeals and rebuttals on administrative fines: A registered user can through his/her personal cabinet lodge complaints, file appeals and send rebuttals to higher instances on administrative fines.

All payments can be done through a web portal (www.asanpay.az) by online bank transfer or through static terminals installed in public places (shopping malls, parking garages, ASAN Xidmət centers, etc.) by cash or a bank card. Both registered and unregistered users can use the system.

Achievements: Through a personal e-cabinet a user can access detailed and comprehensive information on his/her administrative fines and dues, read protocols and decisions, see photo and video footage of violations, realize payments, receive bills of payments, store all transactions. The system guarantees full security to and confidentiality of users’ credentials. Online bank transactions are encrypted and secured through Payment Card Industry Data Security Standard, Secure Sockets Layer, Verified by Visa, Secure Code.

Work is underway to include payments for other services, such as utilities, internet, cabel TV, tax and loans, insurance, parking, as well as features like “E-Wallet” and “Internet/Mobile Banking” into the ASANPay system.

Replication: The solution can be replicated interested in digitizing public service delivery.

Contact details:  
Azerbaijan, Baku
ASAN Xidmət
Contact person: Mr. Elchin Huseynli
Phone: (+994) 12 444 74 41
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Weblinks: www.vxsida.gov.az
Facebook: www.facebook.com/asanxidmat

Monday, 25 April 2016 13:56

Solution: “ASAN Məktub” is a project initiatiated and implemented by the volunteers of ASAN Xidmət.

Goals and objectives: The overall purpose of the project is to promote the sense of social responsibility and social solidarity in the public by providing a conduit for responsible, benevolent and compassionate people and organizations willing to help realize wishes of children in orphanages or from low-income families, as well as children with disabilities or health impairments.

The project aims to bring joy to children that fall under the category of vulnerable groups. It also inculcates social responsibility senses under the slogan of “ASAN love toward children”, turns into reality wishes and dreams of children through the www.asanmektub.az website.

Implementation: The concept of the project is as follows. Every child under 14 from all over Azerbaijan can write a letter of wish and ask for a dream gift, which is collected by ASAN volunteers and uploaded to the www.asanmektub.az portal. Then any benevolent person privately or representing an organization may choose any letter or letters and assume commitment to realize the wish/wishes by leaving on the website his/her name and contact details. Afterwards, that person is contacted by a volunteer acting as “ASAN Messenger”, and they agree on a date and time when the gift can be collected.

The gift is then delivered to a child in any part of Azerbaijan by the ASAN Messenger, while a photo proof of the gift delivery is sent to the citizens via e-mail or other communication.

The project does not allow for donation of money and luxury goods, as well as second-hand goods. Gifts must be brand new. Also, the project guarantees the confidentiality of benefactors upon their preference.

Achievements: The project was launched in March 2015 and up until April 2016, more than 680 letters have been received and wishes of more than 570 kids have already been fulfilled.

Replication: Participation in the project is free. Maintaining the portal is done by ASAN volunteers and requires minimum financial resources.

Budget: Participation in the project is totally free of charge. Maintaining the portal is done by ASAN Volunteers and requires minimum financial resources. 

Contact details: 
Azerbaijan, Baku
ASAN Xidmət
Contact person: Mr. Elchin Huseynli
Phone: (+994) 12 444 74 41
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Weblink: www.vxsida.gov.azwww.asan.gov.az

Wednesday, 27 April 2016 15:47

Goals and Objectives: To improve efficiency in the social services delivery by expanding the coverage of e-services in social services and minimizing the contact between citizens and officials in the process the Ministry of Labour and Social Protection of Population launched an automated system of pension appointment through a single call center in 2013. It came up as a new solution in follow-up to the implementation of system of personified registration of the insured persons.

Implementation: The system allows a person who has reached the retirement age to automatically activate his/her right to a pension on the basis of personified account information, by calling the Call-center (190-0) and without visiting any government institution and not presenting any documents. Every citizen who reached the retirement age can call this number and get real-time pension right by providing ID number. The citizen will immediately get information about the size of his/her pension, and the address of the bank, where he can get a pension plastic card and the date when the card can be picked up from the bank.

Pension payments are transferred directly to a pensioner’s card account from the treasury account of the Ministry, without interaction with intermediary organizations. It ensures the implementation of the principle of targeted payments to avoid delays or other negative cases in the delivery of public benefits and leads to the improvement and accounting the payment of pensions and benefits to the population. Nowadays, almost 100% pensions are paid with the plastic card.

Achievements: This system is extremely simplified the mechanism of appointment of pension increases, that enables everyone to self-assess their retirement. Currently, on the basis of information received through the e-government portal or the website of the Ministry any person can check the pension capital accumulated on his/her individual account and calculate the amount of pension using the e-service retirement calculator.

The system has also contributed to increasing the transparency in the appointment process, removing unnecessary loss of time, simplifying the relationship between citizens and the social fund’s institutions, and minimizing the role of the human factor in the process.

Replication: The solution can be of interest for thepost-Soviet countries that undergo the process of reforming the old manual system of pensionos administration and management.

Contact Information:
Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan
Address: Salatin Askerov str, 85, Baku
Contact person: Ms. Irada Usubova
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (+99412) 596 60 96

Wednesday, 27 April 2016 20:38

Goals and Objectives: In order to protect employment rights the system of electronic information notification of employment contracts was introduced in Azerbaijan in follow-up to the recent amendments into the legislation.

Implementation: Under the new system, an employer is obliged to submit an employment contract notice (mandatory and for making changes to or termination of an employment contract), which is considered an electronic document, via electronic information system of Ministry of Labour and Social Protection of Population. Employers can hire the services of the portal www.e-gov.az and www.e-mlspp.gov. The employment contract shall enter into force only after the system sends back an electronic registration notice, which must be provided to the employer within one working day.

Since June 2014, the solution has been implemented throughout the country. Electronic services offered by the new system are among the most demanded e-services on the E-Government portal. From June 2014 to April 2016, the e-service "Registration of notifications of employment contracts" was requested about four million times, while "Obtaining information about employees notifications under employment contracts," about 918,000 times.

Achievements: Electronic information system notifications under labour contracts helped to build the most complete database on the labour market and labour relations between employees and employers, which allowed by the end of 2014 to provide another e-service, "Certificate of employment," proof of employment that can be used for different purposes, including a visa application. To date, this service is the most popular one in the electronic reference system; as of April 1, 2016 it was requested 278,000 times.

The establishment of the e-system and mandatory registration of all employment contracts led to formalization of and transparency in the employment relations that were previously in shadow of the official labour market. It also facilitated an increase of revenues to the state budget, increase of fees for compulsory social insurance and better protection of the rights of workers. Using this system, employers can arrange for mandatory insurance of their employees.

Other agencies benefiting from the system:

• Ministry of Education – ranks higher-education providers and tracks the employment of graduates of these institutions through this system;

• Ministry of Taxes uses this system to carry out desk tax audits of income tax payments by employers on labour contracts;

• Information on previous employment history (starting from June 2014) of a person entering the civil service;

• Verification and assignment process for TSSA and other benefits.

Replication: The solution can be replicated in the countries in need to legalize the informal labour market.

Contact Information:
Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan
Address: Salatin Askerov str, 85, Baku
Contact person: Ms. Irada Usubova
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (+99412) 596 60 96

Wednesday, 27 April 2016 14:43

Solution: Until recently, the process of assigning state social aid to people in need in Azerbaijan was carried out through special local commissions consisting of up to seven people and incited many complaints from citizens about corruption and non-transparency.

Goals and objectives: In 2015, the Ministry of Labour and Social Protection of Population developed and introduced a Unified Subsystem for Electronic Application and Assignment of targeted state social aid (VEMTAS) in its centralized information system, aimed to improve public service delivery.

Implementation: VEMTAS ensures automated handling processes of applications for targeted state social aid and consideration of life conditions of families, which are estimated by special software. The decision of assigning the benefit is also made by the system, thus avoiding contacts between applicants and officials. The targeted social aid is paid in non-cash form, also ensuring transparency and anti-corruption.

Now low-income families can access VEMTAS electronically through computers, mobile telephones and such, special e-government info-kiosks or via post offices. To provide technical assistance to applicants, post office employees held a relevant training.

Since February 2016, the solution has been implemented countrywide. Over 271,000 submissions were made during the first two months of the system’s functioning.

Achievements: The solution has led to the following changes:

  • Applicants no longer need to collect documents from different organizations to submit them to the ministry, and the use of paper is completely restricted. The ministry collects the necessary documentation on its own through access to databases of relevant government institutions in the unified
  • Accepted electronic applications shall be considered within 15 working days.

  • Citizens receive an SMS informing them whether targeted social assistance has been awarded and its amount.

  • The system makes it impossible for officials to intervene in the process to benefit from assigning the aid, thus ensuring a transparent and corrupt-free process.

  • The system orders bank plastic cards to receive the state targeted social aid, assigned for a period of two years.

  • The system sends an sms informing the applicant about the address of the bank office, where he can get his plastic card and the date

    when the card can be collected.

Replication: The solutions can be considered for replication in countries in need to reform the old manual system of assigning the social aid.


Ministries of Internal Affairs, Justice; Taxes Ministry of Agriculture; Ministry of Education; Ministry of Communications and High Technologies; State Committee of the Republic of Azerbaijan on Deals of Refugees and Internally Displaced Persons; State Statistical Committee; State Committee on Property Issues; State Migration Service; State Service for Mobilization and Conscription; Central Bank; State Examination Centre; “Azərişıq” OJSC; “Azərsu” OJSC; AzeriGaz Production Union of the State Oil Company.

Contact Information:
Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan.
Address: Salatin Askerov str, 85, Baku
Contact person: Ms. Irada Usubova
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: (+99412) 596 60 96