Countries: Mauritius, Singapore

The aim of the foresightXchange was to develop an outward-looking, future-oriented and value-based process and compass for innovation in the Civil Service in Mauritius, in response to shifting citizen needs and emerging opportunities for integration of new technologies in service delivery.

The speakers framed the context of the workshop as one in which Mauritius seeks to adapt to increasingly rapid (global) economic, technological and social transformation, and the need for the Civil Service to transform into a more strategic, anticipative and adaptive organisation to guide that shift. The use of foresight was highlighted.

The project was implemented in November 2015.

Achievements:

Applying approaches shared by the foresight experts Malaysia, Singapore and France, the participants in this ForesightXchange were able to, through two days of highly interactive and participatory sessions, propose four prototypes for innovating in public service delivery in Mauritius by 2025. These imaginative, but realistic proposals, which aim at improving service to Mauritius citizens, from the youth to the elderly, have been titled: “Educruise Card”, “Service Riders”, “Baz Travay” and “1.2.3.”

Replication: Facilitation of knowledge sharing and exchange to support public administration reforms