Solution: With support of the UN Women Programme on Economic Empowerment, funded by the Government of Sweden, an innovative model for coordinated and gender-sensitive service provision was introduced In Moldova on the local level, based on “one-stop-shop” or “one window” approach.
Goals and objectives: To improve access to quality information and services by rural women and vulnerable groups by bringing different service providers from public, private and civil society sectors to one place in one time, the Joint Information and Services Bureaus (JISB), under the leadership of the local administration, were established in six districts of Moldova.
Implementation: JISB have been operating since 2010, providing information and services in agriculture and rural extension, cadaster, employment, business development and social protection. JISB sittings take place once a week, providing opportunity for the local population to benefit from its services. Establishment of JISB was unique and cost-effective for Moldova’s local public administration, as it did not entail the creation of a new structure or recruitment of additional staff.
JISB are located in the building of the District Council and/or District Administration premises at an easily accessible and visible place. Besides weekly meetings, JISB regularly carry out mobile visits to villages with mayors and district administrations to ensure provision of services for all and particularly for women in rural communities. Mobile teams proved to be beneficial for women and rural populations of different disadvantaged groups unable to travel to the raion centre.
Achievements: By 30 September 2013, JISB provided support and advice to more than 13,000 people, during more than 500 sittings at the district level and mobile teams visits, out of which 60 percent were women and 84 percent from the rural area. According to the analysis and conclusions made by district administration and JISB service providers, JISB created and offered several opportunities in rural areas.
JISB were also identified as efficient means for dissemination of e-services at the local level. It is noteworthy that the E-Government Center plans to support JISB in digitizing of public services.
Replication: The experiences and concept of JISB was kindly shared with the colleagues from the Government of Tajikistan when the official Delegation from that country visited Moldova for familiarization. The Delegation noted that JISBs represent an important platform for transparent and accessible provision of services to people and the “Satisfaction of beneficiaries is the most important feedback of the JISB activity at local level”. The acquired knowledge in Moldova will be used to initiate introduction of “one window” approach for service provision in Ghonchi pilot district in Tajikistan focused mainly on social services.
Partners: UN Women, Government of Sweden
Budget: Maintenance and functioning of JISB is fully covered by local sources, including district council. At the initial implementation stage, the UN Women WEE Programme supported districts with initial basic installation works that cost about $2,500 per district.
Republic of Moldova
Person: Tatiana Sincovschi
Phone number: +373 22 28 07 75